K-TEX & ALPHA BRAND POLICY

Privacy Policy

We respect your privacy. This policy explains how ALPHA (operated by K-TEX) collects, uses, and protects your personal data across our mobile app and website.

📱 Brand & Mobile App Ownership Notice

This Privacy Policy governs the Alpha Mobile Application ("Alpha App"), the ALPHA clothing brand, and our official e-commerce store https://ktexstore.com.

ALPHA is an official consumer brand owned, operated, and managed under K-TEX (Parent Company). All products, mobile app services, and customer transactions for ALPHA are processed by K-TEX.

🏷️ Brand Name: ALPHA
📱 Mobile Application: Alpha (Google Play Store)
🏢 Parent Company / Entity: K-TEX
🌐 Official Website: https://ktexstore.com
📄 Privacy Policy URL: https://ktexstore.com/privacy-policy

Information We Collect

When you place an order on the Alpha Mobile App or ktexstore.com website, we collect:

Personal details: Full name, email address, phone number, shipping address
Order data: Products purchased, payment method (Cash on Delivery), order history
Communication: Messages sent via our app contact form, email, or WhatsApp
Technical & Device data: IP address, device model, operating system, and analytics for app performance

How We Use Your Information

To process and deliver your ALPHA brand orders nationwide
To send order confirmation and shipment tracking updates via WhatsApp, SMS, or Email
To improve the Alpha Mobile App and ktexstore.com user experience
To prevent fraudulent transactions and ensure secure checkout

Data Protection & Security

We implement industry-standard security measures including SSL encryption, secure API endpoints, and restricted data access. Your data is strictly protected and never sold to third parties.

Data Sharing

We do not sell, trade, or share your personal data with third parties except:

Courier & logistics partners (Leopards / Trax) for order delivery
Payment processors for transaction verification
When required by law or to protect legal rights

🗑️ Account & Personal Data Deletion Requests

Users of the Alpha Mobile App and ktexstore.com have the full right to request deletion of their account, personal data, and order history at any time.

To request account or data deletion, please send an email to ktexstorepk@gmail.com with the subject line "Data Deletion Request - Alpha App" or contact our customer support via WhatsApp. Your requested data will be permanently deleted within 48 hours.

Your Rights

You have the right to:

Access your personal data held by ALPHA / K-TEX
Request correction of inaccurate data
Request complete deletion of your personal data
Opt-out of promotional communications at any time

Contact Us

For any privacy policy inquiries, app support, or legal questions, please contact us:

Brand: ALPHA
Company: K-TEX
Email: ktexstorepk@gmail.com
Website: https://ktexstore.com